Frequently Asked Questions

Your guide to premium gym gear and service

What are your shipping rates for heavy equipment?

Shipping costs are calculated at checkout based on the weight of the equipment and your delivery postcode. We offer competitive rates across Australia for everything from dumbbells to full power racks.

Do you offer installation services for home gyms?

Yes, we provide professional installation services in select metropolitan areas. Please contact our support team after placing your order to receive a quote and schedule a setup time.

Can I pick up my order from a warehouse?

Absolutely. You can select the 'Click & Collect' option at checkout to pick up your fitness gear from our designated showroom locations during standard business hours.

What is your return policy on fitness accessories?

We offer a 14-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain products like sweatbands or yoga mats cannot be returned once opened.

Do you provide commercial-grade warranties?

Yes, many of our products come with both domestic and commercial warranties. Specific warranty periods for frames, cables, and motors can be found on the individual product pages.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free financing options like Afterpay and Zip Pay, allowing you to build your dream gym now and pay later.