Returns & Exchanges

At Flex Fitness Equipment Au, we are committed to providing high-quality gym gear and offer a flexible 14-day return policy to ensure you are completely satisfied with your purchase. Whether you have changed your mind or received a faulty item, we are here to assist with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Equipment

  Ensure the item is in its original, unassembled condition and securely repacked in its original packaging, including all manuals and accessories.

• 3.
  Ship to Warehouse

  Affix the provided return label or arrange for freight shipping to our designated distribution center, ensuring the RA number is clearly marked on the outer carton.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned gear for quality assurance, we will process your refund or dispatch your replacement within 5-7 business days.